Program Manager – Family Resource Center

salary $56,000

18 Degrees, a non-profit human service agency serving Western Massachusetts, is where new beginnings come to light for children and families – and could be where your new career does the same!  The Program Manager is responsible for the day-to-day supervision and management of the Family Resource Center (FRC) operations. The Manager is also responsible for ensuring coordination with the FRC’s Network Service providers; for managing other external community relations; and monitoring community needs. Primary attention and collaboration with the school system and juvenile courts as well as the DCF contract manager. The Manager provides administrative supervision for all FRC staff, including the Clinician, Family Partner, Family Support Workers, School Liaison, Group Childcare Workers, and other FRC program staff. Works with the Clinician to lead trauma informed and clinically competent services. The Manager will oversee coordination of FRC volunteers and work directly with family members and/ or youth, as needed. Responsibilities include regular reporting to the Program Director, contract manager and FRC Network on data management, tracking trends with the court and the Child Requiring Assistance [CRA] process, community at large, managing contract requirements and other administrative duties. Ensuring evidence based practice and fidelity to models used.

Qualification Requirements:
Education Required: Bachelor’s Degree Minimum Required Experience: Five year’s post graduate experience with children and families; [Preferred at least five year’s program development and supervisory experience in human services/related field.] Other Experience: Experience living & working in the neighborhoods served, with an understanding of issues that those individuals and families face and awareness of the strengths families bring.

Multicultural/multilingual candidates are encouraged to apply. Proof of Covid vaccination required.  Send resume and cover letter to Paula McDermott, 18 Degrees, Inc., 480 West Street, Pittsfield, MA  01201 or
email   AA/EOE